Help & Questions
Help & Questions
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary depending on the product and your location.
- Adelaide local delivery and pickup products: delivered within 1–3 business days after order confirmation.
- Australia-wide shipping products: estimated delivery of 7–16 business days.
Do you ship Australia-wide?
Selected products are available for Australia-wide shipping. Some products in our Adelaide Collection are available exclusively for local delivery and pickup within the Adelaide region. Each product page will clearly indicate which applies.
How does Adelaide local delivery and pickup work?
At checkout, you can select your preferred option: local delivery or pickup. Once your order is placed, we will confirm the details with you. If you have any questions about your order or need assistance, feel free to reach out to us directly via Instagram @babybear.au.boutique or email us at babybear.buy@gmail.com.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. For Adelaide local orders, we will keep you updated via email or message throughout the process.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping costs. Please visit our Return & Refund Policy page for full details.
Are your products suitable for newborns?
Yes, our products are carefully selected to be soft, gentle and suitable for newborns and growing babies. All clothing items include a size guide on the product page.
How can I contact you?
You can reach us anytime via Instagram @babybear.au.boutique or at babybear.buy@gmail.com. We aim to respond as soon as possible.